IT support in Melbourne

IT Support

A help desk your staff will actually use. Ring 03 8779 8645 during business hours and the call is typically picked up on the first ring, or email and the ticket usually gets a reply within an hour. Unlimited remote support and onsite visits are part of the monthly fee. It's one part of our managed IT services in Melbourne.

Instantphone answer in business hours

< 1 hrusual reply to an emailed ticket

15 minresponse when a whole team is stuck

Unlimitedremote support, no per-ticket fees

Support that bridges the gaps

What IT support with us includes

Fast, consistent responses

Published response targets: 15 minutes when a whole team can't work, 30 minutes for one person, usually the same business day for everything else, and cybersecurity remediation within 8 minutes on average.

Unlimited remote support

Ask as often as you need. Nobody counts tickets and nobody is charged per call.

Onsite support included

Visits across greater Melbourne are booked for jobs that need someone in the room, at no extra charge.

Work securely anywhere

Managed laptops and protected sign-ins mean staff get the same support at home, in the office or travelling.

Local expertise

Our engineers work from South Melbourne on Melbourne time, and they learn how your business runs.

One call for suppliers

Internet down? Phone system misbehaving? We log the fault with the supplier and chase it.

Remote IT support

Most problems fixed remotely within the hour

Because every laptop is managed through Intune and every account through Entra ID, most problems can be diagnosed and fixed without anyone travelling. That's quicker for you, wherever your staff are working.

We support businesses in Sydney, Brisbane, Adelaide and regional Victoria the same way.

Staff can also log a problem through Quick Request in the Jinba Hub. It goes from their own mailbox to our desk, with screenshots pasted straight in. Managers send starters and leavers through Staff Changes, one form that covers role, licences, groups, shared mailboxes and devices. Try both in the Hub demo.

Onsite IT support

Someone in the room when it's needed

Some jobs need hands: a network cabinet, a meeting room that won't connect, a new office being fitted out. We schedule onsite visits across greater Melbourne for that work and group jobs so one trip covers several.

Tell us where your IT is at.

A rough headcount and what's bothering you is plenty to start with. We usually respond same day, and if we're not the right fit we'll say so.