Same working day
Our engineers keep your hours, so the person answering knows it's a busy Monday for you too.
Empowering Melbourne's businesses
Managed IT Services Melbourne
We're a South Melbourne team looking after organisations across greater Melbourne. Support runs on Melbourne time, onsite visits are a drive away, and the security baseline is built around Australian expectations.
Why local helps
What a Melbourne provider changes
Hands when needed
Comms cupboards, meeting rooms and new offices get a visit. Most other problems are fixed remotely within the hour.
Local suppliers
We deal with your internet provider, phone system supplier and building manager so your staff aren't on hold.
An Australian company
Your agreement is with Jinba IT Pty Ltd, ABN 52 638 452 114, which you can look up on the Australian Business Register.
Australian security expectations
The baseline is mapped to the ACSC Essential Eight, the framework local insurers and larger clients ask about.
Australian data
For tenants set up with an Australian address, Microsoft stores core Microsoft 365 data in its Australian datacentres.
Where we work
Suburbs we often visit
Grouped roughly by direction from the city. If your suburb isn't listed, we still come to you anywhere in greater Melbourne.
| Area | Suburbs |
|---|---|
| CBD and inner city | Melbourne CBD, Southbank, Docklands |
| Inner south | South Melbourne, Port Melbourne, St Kilda |
| Inner east and north | Richmond, Cremorne, Collingwood, Fitzroy, Abbotsford |
| East | Hawthorn, Camberwell, Box Hill |
| South-east | Moorabbin, Cheltenham, Clayton, Dandenong |
| North and west | Essendon, Footscray, Preston |
Established organisations
Keeping Melbourne businesses running smoothly
Organisations with several departments, more than one office and a management team that wants IT to behave the same every month need a provider that works to a standard. Every laptop gets the same managed build, every change is written down, and management can check the Jinba Hub whenever they like.
For multi-site organisations, onsite visits to each office are booked ahead and grouped so one trip covers several jobs.
What's included
Everything your IT needs, looked after by one team
One monthly service covers the lot, so nobody has to work out whose job something is.
- Help desk and support, remote and onsite
- Microsoft 365 administration and licensing advice
- Intune device management and Windows Autopilot
- Security baseline, Defender for Endpoint P2 and a 24/7 SOC
- Microsoft 365 backup held outside your tenant, with restore tests
- Monitoring and patching
- The Jinba Hub, a client portal open 24/7
- Quarterly reviews and roadmap projects agreed in advance
- Calls to your internet, phone and software suppliers
- A documentation register that stays yours
Service levels
How quickly we respond
Support hours are Monday to Friday, 8:30am to 5:30pm, Melbourne time. Security monitoring runs around the clock.
| When | What to expect |
|---|---|
| Phone, business hours | Typically on first ring |
| Emailed tickets | Usually within an hour |
| A whole team can't work | Response within 15 minutes |
| One person can't work | Response within 30 minutes |
| Everything else | Usually same business day |
| Cybersecurity remediation | Within 8 minutes on average |
$150Per user, per month
$0Markup on licences
1 monthNotice, no exit fee
24/7Security monitoring
Use cases
Recent wins for Melbourne clients
Company data vandalism prior to dismissal reversed
September, 2026. Deliberately deleted files restored from the previous night's backup, with no customer penalties.
Weekend cybersecurity incident remediated within 8 minutes
August, 2026. A compromised account isolated at 11PM on a Saturday, before any harm was done.
A modern & lightweight solution for a bloated legacy environment
April, 2026. Over $2,000 of Azure spend removed for a Not-For-Profit.
PC hardware standardisation for a 50-seat law firm
January, 2026. 50 laptops enrolled with Autopilot and swapped in with effectively zero disruption.
Questions
Managed IT in Melbourne: common questions
Do you come onsite in Melbourne?
Yes. Onsite visits across greater Melbourne are included at no extra charge. Most problems are fixed remotely, and when something needs hands on it, we book a visit and group jobs so one trip covers several.
How quickly will someone help us?
Calls during business hours are typically picked up on the first ring, and emailed tickets usually get a reply within an hour. If a whole team can't work we respond within 15 minutes, if one person can't work within 30 minutes, and everything else usually the same business day. Our 24/7 cybersecurity remediation SOC remediates within 8 minutes on average.
What size organisations do you look after?
Melbourne organisations of about 30 to 150 people, usually with several departments or more than one office, that want IT run properly and the same way every month.
Are we locked into a long contract?
No. Our agreement is month to month with a month's notice and no exit fee. Clients stay because the service is good, not because they have to.
What does managed IT cost?
One fee per user, per month, from the first day, with Microsoft licences and hardware passed on at cost. See our pricing.
Tell us where your IT is at.
A rough headcount and what's bothering you is plenty to start with. We usually respond same day, and if we're not the right fit we'll say so.