IT Support
A help desk staffed by named engineers
Effortless IT for your business
What's included in our managed IT services
One team runs your whole environment for a fixed fee per user: support, security, devices, Microsoft 365, backups and the planning that ties it together. You get predictable costs and fewer surprises, and your staff get help from people who know your setup.
$150Per user, per month
$0Markup on licences
1 monthNotice, no exit fee
24/7Security monitoring
What's covered
Everything an IT department would do
Cyber Security Services
One baseline, Defender P2 and a 24/7 SOC
Cloud Migration Services
Off the server and into Microsoft 365
Microsoft Services
Microsoft 365 set up and run end to end
Intune MDM Provisioning
Laptops enrolled, configured and patched
Technical Consulting Services
Reviews, licensing advice and roadmaps
Microsoft Teams Services
Meetings, chat and Teams calling
SharePoint Intranet
Files and an intranet people can find things in
Azure Services
For the workloads that still need a server
Why it works
A fixed monthly service that grows with you
Budgeting for IT is hard when every call-out is billed separately. A fixed fee per user turns it into one line you can plan around, and it rises only when you add people.
It also changes our incentives. We don't earn more when things break, so we put the effort into preventing problems: patching on schedule, watching security alerts, testing backups and fixing root causes.
You can check the results yourself. The Jinba Hub client portal shows your devices, licences, Secure Score and billable headcount whenever you want to look.
Based in Melbourne? Here's how our managed IT services in Melbourne work locally, from onsite visits to the suburbs we cover.
Continuity
Backup and disaster recovery
Microsoft keeps its services running, but restoring your deleted or damaged data is your responsibility. We back up Exchange, SharePoint, OneDrive and Teams to storage outside your tenant, so a compromised admin account can't delete the safety net.
Restores are tested on a schedule and the latest result is recorded in your register, so you know recovery works before you need it.
Getting started
Switching takes about three weeks
- Days 1–3
Read-only assessment
We look through your Microsoft 365 tenant, devices, security settings, backups and licences without changing a thing. The assessment is free, and the findings belong to you whatever you decide.
- Days 4–7
A written plan with fixed prices
What needs fixing now, what can wait, and what is already fine, with any one-off work priced before you agree to it.
- Days 8–21
Cutover
Admin access moves to us, the security baseline is applied and laptops are enrolled a few at a time. Your staff get a one-page note about what changes for them.
- Day 22 on
Business as usual
The Jinba Hub is open around the clock, and each quarter we review the last period's projects, ask for your feedback and line up the next ones.
Tell us where your IT is at.
A rough headcount and what's bothering you is plenty to start with. We usually respond same day, and if we're not the right fit we'll say so.