Everything waits for one person
When your IT person is away or flat out, requests queue. If they left, much of what they know would go with them.
Outgrown your IT?
IT for fast-growing businesses
Growth is good for a business and hard on its IT. Accounts, laptops and supplier contracts that suited eight people start to creak at forty. We take over the whole environment, bring it up to a standard clients and insurers recognise, and size it for where you're heading.
Warning signs
When the old arrangement stops coping
New starters wait for laptops
Each laptop is bought late and set up by hand, and access dribbles in over the first week.
Questionnaires you can't answer
A bigger client or your insurer asks about MFA, backups and patching, and every answer needs a phone call.
Nothing is written down
Admin passwords, renewal dates and supplier account numbers live in someone's head or an old spreadsheet.
Bills you can't predict
Break-fix call-outs that were occasional now arrive every month, and each one is a surprise.
More sites, more states
A second office or staff interstate put devices and networks out of easy reach.
We've seen a five-person business, with one person called in for break-fix, grow into an 80-seat company that suddenly needed its IT structured and brought up to standard quickly.
Full ownership
One team owns it, so decisions happen quickly
We take responsibility for the tenant, identity, devices, security, licensing, suppliers, backups, documentation and planning. Because nothing has to be negotiated between two parties, we can respond to a threat or an opportunity on the day.
We run
- Admin access and configuration
- Monitoring, patching and backups
- Supplier calls and the documentation register
- The security baseline and the SOC response
You decide
- Spending and priorities
- Who gets access to what
- Sign-off on policies and projects
- Everything is handed over if you leave
Getting to a recognised baseline
What we put in place first
The order matters. Identity and devices come first, because everything else depends on knowing who's signing in and from what.
- A named Entra ID account for every person, shared logins retired
- MFA enforced through Conditional Access, legacy authentication blocked
- Company laptops enrolled in Intune, encrypted and patched in rings
- Windows Autopilot so new starters get a working laptop on day one
- Defender for Endpoint P2 and the 24/7 SOC on every device
- Backup of Microsoft 365 held outside the tenant, with restore tests
- A register of devices, admin accounts, licences and suppliers
- The baseline mapped to the ACSC Essential Eight, ready for questionnaires
Growth questions
Asked by businesses that are hiring
How quickly can you get our IT structured?
Onboarding takes about three weeks: a free read-only assessment, a written fixed-price plan by day 7, cutover from day 8 to day 21. The baseline goes on during cutover.
What happens to the cost as we hire?
The fee grows by $150 a month for every person you hire, and their licence and laptop come at cost. Nothing is charged per ticket or per project.
How do we keep up with starters and leavers?
Send each one through Staff Changes in the Jinba Hub: role, licences, groups, shared mailboxes and devices on a single form, plus what should happen to a leaver's mailbox and OneDrive. Headcount then lists who you're billed for, with start and end dates, so a big hiring month never turns into a surprise invoice.
We have one IT person now. What happens to them?
We don't share admin rights with an internal IT person, so it's worth talking it through early. We'll plan the handover with you so nothing they know is lost.
Read next
- Outgrowing your IT personThe signs, and what to do about them
- Business IT supportSupport for small and mid-sized Melbourne businesses
- Pricing$150 per user, per month, from day one
Tell us where you are and how fast you're growing.
Today's headcount and a guess at next year's is plenty to go on. We usually respond same day.